Cookie Policy
Last updated: August 9, 2026
This Cookie Policy explains how DialQueue uses cookies and similar technologies on our websites and softphone Services. It should be read together with our Privacy Policy and Terms of Service.
1. What are cookies?
Cookies are small text files placed on your computer, phone, or other device when you visit a website or use an application. They help the site remember your browser, keep you signed in, store preferences, and understand how the Services are used. Similar technologies include local storage, session storage, pixels, and scripts that perform comparable functions.
2. How we use cookies
We use cookies and similar technologies to:
- Authenticate you and maintain secure sessions
- Remember settings such as appearance theme
- Protect against fraud and abuse
- Measure reliability and improve product performance
- Understand basic usage patterns needed to operate and improve the Services
3. Types of cookies we use
Essential cookies
Required for core functionality. Examples include session cookies that keep you signed in, security tokens, and cookies needed to route requests safely. The Services may not work correctly if these are blocked.
Functional cookies and local storage
Used to remember choices and preferences—for example theme (light or dark) stored in browser local storage under DialQueue preference keys—so the interface stays consistent across visits.
Performance and analytics cookies
Help us understand how visitors use the Services (such as pages loaded, errors, and feature usage) so we can improve reliability and usability. Where third-party analytics are used, their own policies also apply.
Advertising cookies
DialQueue does not currently use third-party advertising or retargeting cookies on the softphone application. If that changes, we will update this policy and provide choices where required.
4. Similar technologies
In addition to cookies, DialQueue may use:
- Local storage / session storage for preferences and client-side state
- Server logs that record IP address, user agent, and request metadata for security and operations
- Device and session records associated with your account so you can review and revoke signed-in sessions
5. How to manage cookies
Most browsers let you refuse new cookies, delete existing cookies, or alert you when cookies are set. Look in your browser’s settings or preferences for privacy or cookie controls. You can also clear local storage for the DialQueue site.
If you block or delete essential cookies, you may need to sign in again, lose saved preferences, or be unable to use parts of the Services. Managing cookies in the browser typically applies only to that browser and device.
For more general information about cookies, see allaboutcookies.org or, if you are in the UK/EU, ICO cookie guidance.
6. Do Not Track
Because of how cookies and similar technologies are used to operate the Services, DialQueue does not currently respond to browser “Do Not Track” signals.
7. Updates
We may update this Cookie Policy when our practices change. The “Last updated” date at the top will reflect the latest revision. Material changes may also be communicated through the Services or by email where appropriate.
8. Contact
Questions about cookies or this policy: support@dialqueue.com.